Frequently Asked Questions
Everything you need to know about your Zelesta experience, from bedding care to delivery details.
What makes Zelesta bedding different from traditional brands?
Zelesta specializes in high-quality, hypoallergenic materials designed for ultimate comfort and durability. Our products are engineered to regulate temperature and provide a cloud-like sleeping experience while being easy to maintain.
How should I care for my Zelesta products?
Most of our bedding is machine washable. We recommend washing at 40°C with a mild detergent and tumble drying on a low heat setting to maintain the softness and integrity of the fibers.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking link via email to monitor your delivery in real-time.
What is your return policy?
We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund, provided the items are in their original condition.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Klarna and Afterpay, allowing you to buy now and pay later.
Are Zelesta products suitable for people with allergies?
Yes, our products are crafted with hypoallergenic materials and Oeko-Tex certified fabrics, making them safe and comfortable for individuals with sensitive skin or dust mite allergies.